The 2019 Subaru Love Promise Customer Commitment Award

We've been nationally recognized for our dedication to our customers and the Subaru Love Promise.

We're honored to receive the 2019 Subaru Love Promise Customer Commitment Award. This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance. It highlights exceptional customer service that builds lifelong relationships with Subaru owners.

The 2019 Subaru Love Promise Customer Commitment Award

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

The Subaru Love Promise Community Commitment

We believe in being a positive force in something bigger. And it all starts right here in our community. Not just by our donations, but by our actions.

That's why we stay true to our Love Promise Community Commitment by partnering with a wide variety of community nonprofits and charities.

Every year, we join hands with our owners in the "Share the Love" event, giving back to our community-a community that's given so much to us.

So, every day, we strive to ensure our love is felt not just by our customers, but by all in our community. We do this because we feel it is the right thing to do.

We are proud to participate in the Love Promise Community Commitment. We're grateful, not only to be a part of our community, but to serve and support the causes and passions that are closest to our hearts, right here in our neighborhood.

All of the organizations we support have one thing in common: the unwavering dedication to improve the world and the lives of ­its people.

Subaru Loves Pets

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Subaru Loves the Earth

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Subaru Loves Learning

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Subaru Loves to Help

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Subaru Loves to Care

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Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

A partner since 2008, Subaru has donated close to $14 million to the ASPCA and helped support nearly 1,000 pet adoption events, resulting in more than 11,500 adoptions to date.


Loving the environment means more than loving the great outdoors. It means working to preserve it.

Over a decade ago, Subaru became the first U.S. auto manufacturer to become zero-landfill, and now, in collaboration with the National Park Service and the National Parks Conservation Association, Subaru is leveraging that same environmental expertise to help the National Parks reach zero-landfill too.


It’s our goal to make the pursuit of knowledge available to as many minds as possible.

Total donations to teachers: $92,233
Over 200 teachers adopted
More than 15,000 students impacts


In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

Subaru and Meals on Wheels America worked together to make volunteering easier, by launching a tool called the Meals on Wheels Online Volunteer Drive.


We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

Subaru has donated more than $4.5 million dollars to
Make A Wish, helping to grant 610 wishes in the U.S.

 Subaru Love Promise Heart

Love Promise Stories from Subaru By-The-Bay

Subaru and Subaru By-The-Bay believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Legend and WoofStock!  –  Scott M

At 1:28 April 22nd Animal Control Officer Emily Reynolds received a call of a lost suffering dog in Charlevoix County Michigan. The report read: A gentleman was waiting by a dog on the dirt road portion of Ridge Rd, just past the new trees with white wraps on them. He was waiting with a brown mix breed dog with a mouth full of porcupine quills and limping. Officer Reynolds arrived finding Legend, (that is what we named him) cowering in a garbage compost pile at a local cherry orchard, timid and very unsure of those who were there to rescue him. He backed away whimpering. Officer Reynolds took about 15 minutes to capture him, tempting him with a Beef Stick Chewy treat, but he couldn’t chew it as his mouth was full of sharp and painful porcupine quills. The officer drove directly to one of our local veterinarian where they had to sedate Legend to pull the quills, taking over 50 minutes. They stopped counting at 200 quills, realizing there must have been two porcupines involved as there were large quills and small, possibly a mother protecting a baby. Legend’s quills permeated his whole face, they were millimeters from his eyes, piercing his chest, in his paws, legs, nose, mouth, and even in his throat. The wounds had become infected, as he had been grudgingly harboring these quill infestations for over a week. He couldn’t eat or drink. He was emaciated, skin and bones and starving to death. After his traumatic Doctor visit (Legend was a trooper, he wasn’t happy by any means, but you could tell he knew he was being rescued) he was brought to our shelter. Legend was terrified in his new environment, he and his body quivered in a state of fear and shock. The experienced Charlevoix Area Humane Society shelter staff handled him with kid gloves; they were loving, patient, and very sympathetic to his trauma. We nurtured him with a special diet of broth, then soft foods, he gradually gained strength to stand and greet staff, at first timidly, then in time with enthusiasm and trust. Legend a week after the porcupine quills removed, bathed and doctored up. Our staff and volunteers at the shelter walked and socialized Legend as soon as he had the strength and was comfortable enough in his new surroundings. Once up-to-date on vaccinations and Neutered, we posted him on our facebook page, our adoption page on our website and the local paper as ready for adoption. In less than two months the perfect family for Legend magically appeared! In my opinion there is no dog that has suffered more, more deserving, no dog luckier than Legend to find such wonderful people. It’s the stuff Legends are made of! Legend at this very point in time is spending the holiday season on a yacht with his new forever family in Puerto Rico, he’s there for the winters and in Beautiful Harbor Springs in Northern Michigan in the summers The Charlevoix Area Humane Society is proud to partner with Subaru By-the-Bay in our annual Pet and Music Festival WoofStock at Mackinaw Trail Winery. Every year this Pet and Music lovers event brings dog lovers, musicians, music lovers and beer and wine devotes together to celebrate and raise critically important funds to support the mission of the Charlevoix Area Humane Society "To practice and promote the principle that every life is precious. As such, we are committed to the highest principles of humane care and professional treatment of injured, ill, neglected or abused animals". This event wouldn't be possible without the generous support of folks like Subaru By-the-Bay! The CAHS could not do the critically important work we do without business like Subaru By-The -Bay and their animal loving costumers. We look forward to many years of future event partnerships with this amazing and caring team, all the while supporting animals and the people who love them! Scott MacKenzie Executive Director Charlevoix Area Humane Society

Rescuing Buddy and Tucker  –  Jessica E

At Little Traverse Bay Humane Society, our mission is to save lives and to provide a better life for animals everywhere. This starts in our own community first and foremost. When we learned about a couple of dogs who were left to freeze chained in their backyard just outside Petoskey, we jumped in to save them before it was too late. When we hiked to the back of the house to investigate the situation, it was apparent that these dogs were in immediate need of rescue. A recent snowstorm had left their tiny, shabby doghouse buried in snow, making it impossible for either dog to use it. Each dog had about six feet of heavy chain attached to them, resulting in limited mobility. As we walked up to them, they barked uncontrollably, notably excited to see someone—anyone—in quite some time. As we unchained them, they took off in the direction of our van, eager to leave their current situation far behind them. Shortly after arriving at the shelter and eating a good dinner, they settled onto a warm bed and quickly fell asleep. Buddy and Tucker’s story is a sad one, but ultimately one of hope and new beginnings. At Little Traverse Bay Humane Society, we rescue over 800 dogs and cats every year. We give them a warm bed, nutritious food, medical care and individual love and attention during their stay here. As a no-kill facility, animals stay at our shelter until they find a home of their own, no matter how long it takes. We are so grateful to Subaru by the Bay for supporting us in the lifesaving work we do. It’s initiatives such as the Subaru Share the Love Event, which we’ve been invited to participate in for the past six years, that help make this work possible. Because of their support, we’re able to help dogs like Buddy and Tucker and give them a second chance at a new life.

Subaru By the Bay Delivers Blankets  –  Jo B

On July 11h, Subaru By-the-Bay, Bay Shore, Michigan, donated 80 warming blankets for patients to use at Karmanos Cancer Center McLaren Northern - Petoskey. Graciously receiving these blankets on behalf of Karmanos Cancer Center McLaren Northern – Petoskey was Noelle Behling and other staff members. Blankets warm patients who are undergoing chemotherapy treatment, providing them with a cozy experience during a difficult time. Thanks to Karmanos Cancer Center McLaren Northern - Petoskey, Subaru and LLS, we are making connections that count!

Giving Warmth to Patients  –  Catherine D

The Karmanos Cancer Institute at McLaren Northern Michigan received over 60 blankets in hopes to provide needed support and “warmth” to oncology patients in northern Michigan. Subaru by the Bay donated the blankets as part of Subaru Loves to Care, in collaboration with Subaru of America and The Leukemia & Lymphoma Society.

True Love Is Rescued at Little Traverse Bay Humane  –  Teresa C

Little Traverse Bay Humane Society is a donor-funded, non-profit corporation that offers a temporary home to companion animals. As a no-kill shelter, our mission is to offer warm shelter, veterinary services, and personal attention to all the animals in our care, as well as proactive methods to control pet overpopulation. Little Traverse Bay Humane Society is committed to educating the public about the humane treatment of companion animals.

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